Terms of Service
At Rug Refinery, your privacy matters deeply to us. We believe that trust begins with transparency, and we are committed to protecting the information you share with us.
We only collect information that helps us provide a safe, personal, and supportive experience for families.
This includes:
- Information you provide directly (name, email, phone, address, and cleaning details).
- Information you send through forms or email communication.
- Anonymous website analytics (how you found us, which pages you visit, how long you stay).
- We do not collect unnecessary personal data or share it for advertising purposes.
We use your information to:
- Respond to inquiries and service requests.
- Communicate about services, schedules, and upcoming promotions.
- Improve our website and customer experience.
- Keep records necessary for scheduling and operations.
- We never sell or rent your data to any third party.
Our website uses small cookies to help us understand general traffic and improve usability. Cookies are not used to track individuals or serve ads.
You can adjust your browser settings to disable cookies at any time.
We store all personal information securely and only for as long as it’s needed. Access to data is limited to authorized staff members who require it to assist customers or maintain operations.
We take care to protect your data from loss, misuse, or unauthorized access.
You can:
- Request access to the personal data we hold about you.
- Ask for corrections or deletion of your data.
- Withdraw consent for communication at any time.
To exercise your rights, simply contact us at: info@rugrefinery.com
We use only trusted partners for essential tools such as:
- Website hosting and analytics (e.g. Google Analytics).
- Email communication.
All partners comply with current privacy standards and do not use your data for their own marketing.
We may update this policy occasionally to reflect improvements or legal requirements.
The latest version will always be available on this page.
If you have any questions, feel unsure, or just want to understand how your data is used, please reach out.
We’ll be happy to explain everything in plain words.
info@rugrefinery.com
Rug Refinery 77 Maple Street, Brooklyn, New York 11215
