Frequently Asked Questions

We recommend professional cleaning every 1 to 3 years, depending on household foot traffic, pets, and the specific material. Regular maintenance prevents microscopic dirt and grit from permanently degrading the natural fibers.

Yes. We utilize an immersive, specialized hand-washing process designed to reduce pet stains and odors as fully as the rug's fibers, dyes, construction and prior damage safely allow, without compromising the structural integrity or natural dyes of the textile.

Never. Our approach relies on meticulous craftsmanship. We use eco-friendly, pH-balanced solutions and traditional hand-washing techniques tailored precisely to the weave, age, and dye of your individual rug.

Yes. We provide expert edge binding, serging, and fringe repair. Depending on your preference, we can meticulously secure fraying ends, hand-stitch replacement fringe, or completely remove the old fringe and bind the edges for a clean, modern aesthetic.

For antique and fine rugs, we perform authentic structural reweaving. Our master artisans carefully source and color-match naturally dyed yarns to seamlessly recreate the original pattern and restore the rug's structural integrity.

Yes. We offer comprehensive treatments designed to address moth infestations as fully as the rug's fibers and condition allow, along with repair of the resulting damage. Shedding is often addressed through proper conditioning, deep cleaning, and stabilizing the foundation.

Yes. Our custom workroom specializes in resizing rugs to your exact architectural specifications. We ensure precise cuts and finish the newly sized rug with premium edge binding designed to blend as closely as practical with the original design.

Yes. Standard pickup and delivery is free and fully insured throughout Manhattan, Brooklyn, Queens and Long Island, and we coordinate COIs, doorman access and freight-elevator scheduling at no extra charge. Oversized or very heavy rugs, and jobs where we come inside to move furniture and roll the rug for you, are quoted with your estimate. Our team handles the heavy lifting either way.

Professional rug cleaning is $7.00 per square foot, including pickup and delivery. An 8' x 10' rug, for example, costs $560. Repairs, restoration, resizing, and specialized treatments are quoted individually after we review your rug's dimensions, material, and condition. Request an exact quote by submitting your details and photos on our website.