Rug Stain & Pet Odor Removal in NYC
Rug stain removal and pet odor treatment for Persian, Oriental, wool, silk and handmade rugs, from pet urine to wine, coffee and deep-set stains. Pickup and delivery available across Manhattan, Brooklyn, Queens and Long Island. Text us photos for a same-day quote.
Trusted by New Yorkers and design professionals to wash, restore, and tailor fine rugs.
CUT TO FIT
Every rug cut to the exact size of your room, re-bound by hand, with its border and pattern kept intact.
No More Stains
Why Surface Cleaning Fails
Odor doesn’t live in the pile. It lives in the foundation.
The uric acid problem
Urine dries into microscopic uric acid crystals that settle deep in the rug's foundation. Steam cleaners and home vacuums only reach the surface fibers — and the moisture they add reactivates the bacteria below, so the smell comes back stronger.
The pH shift & dye bleeding
Urine enters as a warm acid and oxidizes into a strongly alkaline state as it dries. That swing burns the natural dyes in wool, Persian and silk rugs, and the color run it causes is permanent.
The Refinery solution
No perfumes, no masking. A full submersion bath carries enzymes through the entire structure, digesting the uric acid crystals and the bacteria that cause the odor, then restores the rug's natural pH — as fully as its fibers, dyes and construction allow.
What steam & home machines do
- Wet only the top fibers, leaving uric acid crystals in the foundation
- Add moisture that reactivates the bacteria, so the odor returns stronger
- Risk burning the natural dyes in wool, Persian and silk rugs
- Mask the smell with perfume for a few days
What a submersion bath does
- Water and enzymes reach the full depth of the rug, not just the pile
- Enzymes digest the uric acid crystals and the odor-causing bacteria
- Dyes are tested first, then the rug's natural pH is restored
- Nothing is perfumed or masked
Results depend on how long the urine has been in the rug and on its fibers, dyes and construction.
Odor Extraction Process
Live-Enzyme Application
The Wash
pH Stabilization
Complete Sanitization
RUG TYPES WE SERVICE
Professional Rug Stain Removal & Pet Odor Treatment
Rug stain removal takes more than spot cleaning. Liquids soak into the foundation of wool, Persian and Oriental rugs, where ordinary cleaning can't reach them and where steam cleaning often makes the odor worse.
Stains and odors we treat
- Pet urine removal — enzyme treatment that digests uric acid crystals in the foundation
- Pet odor removal — neutralizing off-gassing bacteria rather than covering it with fragrance
- Vomit and feces stains — sanitizing treatment and full submersion wash
- Wine, coffee and tea stains — pH-balanced tannin lifting
- Food and grease stains — solvent-safe spot treatment by fiber type
- Smoke and musty odors — deodorizing for rugs from storage or fire-affected homes
- Ink, dye transfer and color run — assessed case by case before treatment
Where we work
Rug stain removal and pet odor treatment are available with free pickup and delivery across Manhattan, Brooklyn, Queens and Long Island, including high-rise buildings in the Upper East Side, Tribeca, SoHo, the West Village and Brooklyn Heights.
Text us photos of the affected area for an honest assessment of what can and can't be removed.
