PRIVACY POLICY
Rug Refinery ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (rugrefinery.com) or use our rug restoration, cleaning, and custom fabrication services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We collect information that you voluntarily provide to us when you request an estimate, schedule a pickup, or contact us. This includes:
Personal Contact Information: Your name, email address, phone number, and physical address (for pickup and delivery across the New York metro and Tri-State area).
Project Details: Photographs of your textiles, approximate dimensions, and descriptions of rug damage or condition.
Communication Records: Copies of emails, text messages, or WhatsApp communications regarding your service quotes and ongoing projects.
Automatically Collected Data: Like most standard websites, we automatically collect certain technical information when you visit, such as your IP address, browser type, operating system, and access times, to help us optimize our website.
We operate a specialized workroom, not a data brokerage. We use the information we collect strictly to operate our business and provide you with high-end service. Specifically, we use your data to:
Provide accurate, customized estimates for rug cleaning and restoration.
Schedule logistics, including local pickups and final deliveries.
Communicate with you regarding the status of your heirloom pieces.
Process transactions and send invoices. Improve our website functionality and customer experience.
When you provide your phone number and opt-in to receive text messages from Rug Refinery, you consent to receive service-related texts (such as appointment reminders, quote updates, and delivery logistics).
No Third-Party Sharing: Your mobile information and SMS consent will never be shared with third parties, affiliates, or partners for marketing orpromotional purposes.
Opting Out:You can opt out of receiving text messages at any time by replying "STOP" to any message you receive from us.
We implement industry-standard administrative, technical, and physical security measures to help protect your personal information. While we take reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
We respect your privacy and do not sell, rent, or trade your personal information to third parties. We only share your information in the following limited circumstances:
Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, processing payments, or managing our customer communications (such as Webflow or our payment processors). These parties are bound by strict confidentiality agreements.
Legal Obligations: We may disclose your information if legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, or legal process.
Depending on your location, you may have the right to request access to the personal data we hold about you, request that we correct any inaccuracies, or request that we delete your personal information. To exercise any of these rights, please contact us using the information below.
We may update this policy occasionally to reflect improvements or legal requirements. The latest version will always be available on this page.
If you have questions or comments about this Privacy Policy or how we handle your data, please contact us at:
Rug Refinery
Email: info@rugrefinery.com
